Privacy Policy

Data Protection Summary

We kindly ask our visitors to carefully read this document before sharing their personal data with us. By visiting our websites, guests agree to the practices described in this policy document.

This summary outlines the collection and use of personal information in compliance with the GDPR (General Data Protection Regulation) and/or in accordance with our local laws and regulations.

Villas La Fontana reserves the right to change the privacy policy from time to time, and guests are encouraged to frequently visit our website to check the updated privacy policy and terms of use for recent changes.

Personal Information Collected by Villas La Fontana

We collect information about you for two reasons:

To process your reservation.

To provide you with the best possible service.

The type of information we may collect about you includes:

Your name

Address

Phone number

Email address

Location data

Credit card information (these numbers are not stored in any online database)

Guests have the right to modify or restrict (cease any activity) the processing of their personal information for any marketing-related activity. Guests can unsubscribe from our database using the "Unsubscribe" option at the footer of our online emails or by emailing admin@alassuite.com.

How Villas La Fontana Shares Personal Information

To ensure you enjoy the same level of service throughout the Property, we may share your personal information with staff and employees responsible for providing such services. In doing so, the Property ensures that guests' personal information is handled in accordance with this policy.

Third Parties:

If a corporate credit card is used, billing information may be shared with the employer.

We may utilize third-party service providers to deliver certain products and services, such as credit card billing, reservation services, call center services, or bulk mailings, requiring personal information. These providers are contractually prohibited from using this information for purposes other than those specified by the Property. Aggregated non-personal information may be shared with certain service providers to fulfill contractual obligations.

Legal Requirements and Emergencies:

The Property may disclose personal information to comply with applicable laws, respond to government inquiries or legal processes, protect the company’s rights, privacy, safety, or property, or respond to emergencies.

Non-Personal or Anonymous Information

Non-personal or anonymous information refers to data that does not identify a guest individually. Examples include the list of web pages visited by a guest. Technologies like cookies may be used to tailor content according to guest preferences or process reservations. Guests can delete cookies anytime by clearing them via their browser.

Occasionally, third-party advertisers may use technologies such as cookies or pixel tags on our websites. The Property has no control over such technology or resulting information and is not responsible for the actions of such third parties.

Disclosure of Information

We may disclose your Personal Data:

In accordance with applicable laws, including laws outside your country of residence.

To comply with legal processes.

To respond to public and governmental authority requests.

To enforce our terms and conditions.

To pursue available remedies or limit damages.

Personal Data Security

We collect/store personal data through our website and during your visit or stay at our Property. This information is for internal use only and is not shared externally. For data privacy or security inquiries, contact admin@alassuite.com or call +507 64683263.

General Terms and Conditions

Parties or gatherings are not allowed in the room. The Property reserves the right to evict any additional occupants.

Reservations are non-transferable.

No-shows will incur a charge equivalent to one night’s stay (including applicable taxes).

The Property reserves the right to evict guests due to misconduct or safety concerns.

Guests must present valid identification upon arrival.

Special offers have unique terms that override general terms in case of conflict.

Guests are responsible for maintaining hygiene and complying with safety guidelines.

Guests must safeguard Property assets and may be charged for any damages caused.

Notify the Property of allergies or sensitivities before arrival.

Lost and Found Policy

Lost items are stored securely and may later be discarded or donated. Guests can collect claimed items with valid ID or arrange for shipment at their expense.

Liability Disclaimer

The Property is not responsible for economic losses, travel delays, or other inconveniences caused by external events, including but not limited to natural disasters, strikes, or equipment failure.

Pool and Lobby Hours

Lobby hours: Monday–Saturday, 8 AM to 5 PM. Assistance is available via phone or chat outside these hours.

Pool hours: 9 AM to 6 PM.